Privacy Policy

Last updated: February 16, 2026

Roster App is a product of ZEROTEAM DEV LTD COMPANY, a limited liability company registered in Houston, Texas ("Company", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Roster App ("Service").

1. Information We Collect

We collect the following types of information:

• Account Information: Business name, email address, phone number, and calendar connection details when you sign up.
• Client Data: Names, phone numbers, and appointment details of your clients as processed through the Service.
• Message Content: SMS messages sent to and from your business phone number through the Service for the purpose of AI-assisted scheduling.
• Payment Information: Billing details processed through our payment provider, Stripe. We do not store credit card numbers directly.
• Usage Data: Information about how you interact with the Service, including log data, device information, and analytics.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Process and respond to SMS messages on your behalf using AI technology.
• Schedule, confirm, and manage appointments.
• Send automated reminders to your clients.
• Process payments and manage your subscription.
• Communicate with you about your account and the Service.
• Detect and prevent fraud, abuse, and security incidents.

3. SMS and Mobile Information

Roster App ("we", "us") operates an SMS messaging program to provide customer care communications directly to our customers. When you text a Roster App phone number, you are communicating with Roster App. Roster App sends and receives all SMS messages — including appointment scheduling confirmations, reminders, rescheduling responses, and customer care replies. Roster App is the sole sender and operator of all messages in this program.

Opt-In: You opt in to receive SMS messages from Roster App by sending an initial text message to a Roster App phone number. Roster App phone numbers are published on our website at https://userosterapp.com, on business cards, signage, and social media profiles. By sending a text message to a Roster App number, you consent to receive customer care SMS messages from Roster App. Upon your first message, you will receive a confirmation: "Thank you for your message to Roster App! We will be with you shortly. Msg freq may vary. Std msg & data rates apply. Reply STOP to opt out, HELP for help. We will not share or sell your mobile information for marketing/promotional purposes." Consent to receive messages is not a condition of purchasing any goods or services.

Opt-Out: You may opt out of receiving SMS messages from Roster App at any time by replying STOP to any message. Upon receiving a STOP request, we will send a final confirmation: "Roster App: You are unsubscribed and will receive no further messages." No further messages will be sent unless you re-opt in by texting START or YES.

Help: You may reply HELP to any message for assistance. You will receive: "Roster App: Please reach out to us at support@userosterapp.com or visit userosterapp.com for help."

Message Frequency: Message frequency varies based on your interactions and appointment scheduling needs.

Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Roster App is not responsible for any charges incurred from your carrier.

Mobile Information Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Carriers: Carriers are not liable for delayed or undelivered messages. T-Mobile, AT&T, Verizon, and other carriers are not responsible for the content of messages sent through the Service.

Supported Carriers: The Service is compatible with most major US carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carrier coverage may vary.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party companies that help us operate the Service, including Telnyx (SMS/voice), Stripe (payments), Cloudflare (infrastructure), and Anthropic (AI processing).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us at support@userosterapp.com. We will delete your data within 30 days of a verified request, except where we are required to retain it by law.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Opt out of certain data processing activities.
• Export your data in a portable format.

8. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: support@userosterapp.com
• Company: ZEROTEAM DEV LTD COMPANY
• Location: Houston, Texas